Customer Care

Consistently receiving quality customer care is just one way Lendstar conveys to you that we care for each client and their customers. You can rest assured that your loans are being serviced properly.

[vc_row el_class=”service_subpage_content service_overview_area”][vc_column width=”1/1″][vc_custom_heading text=”Overview” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top subpages_inner_heading”][vc_column_text]We all can recall a bad customer service experience. In many cases today, customer service is of no service at all. At Loan Portfolio Servicing, we understand the frustrations of bad customer service, which is why we conduct every
interaction (both client and customer) with respect and integrity.

Loan Portfolio Servicing one-call resolution rate meets or exceeds industry standards.
[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”service_subpage_content service_services_area”][vc_column width=”1/1″][vc_custom_heading text=”Services” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top subpages_inner_heading”][vc_row_inner][vc_column_inner width=”1/3″][vc_custom_heading text=”Contact Channels” font_container=”tag:h2|text_align:left” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top heading_sub_content”][vc_column_text]

  • Mail
  • Phone
  • Email
  • Website (make payments)

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_custom_heading text=”Experienced Phone Reps” font_container=”tag:h2|text_align:left” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top heading_sub_content”][vc_column_text]

  • Equipped with all the skills needed to handle current and newly delinquent accounts as effectively as possible.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_custom_heading text=”Customized Operations” font_container=”tag:h2|text_align:left” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top heading_sub_content”][vc_column_text]

  • Manage portfolios of any size
  • Choose how we interact with your clients

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”service_subpage_content service_additional_area”][vc_column width=”1/1″][vc_custom_heading text=”Additional admin services” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top subpages_inner_heading”][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”311″ border_color=”grey” img_link_target=”_self” img_size=”full” alignment=”center”][/vc_column_inner][vc_column_inner width=”2/3″][vc_custom_heading text=”Quality Assurance monitoring” font_container=”tag:h2|text_align:left” google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” el_class=”heading_top heading_sub_content”][vc_column_text]Our calls are monitored and recorded regularly. Lendstar’s Compliance group also performs audits of our reps.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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